ELOISE BLOUSE

Shipping & Delivery Policy

Thank you for shopping with us. We aim to process and dispatch all orders with the utmost care. Below you will find our shipping rates, estimated delivery times, and important tax/duty information.

Delivery Zones & Rates

We offer various shipping options depending on your location. All delivery times are estimated in Business Days (Monday–Friday).

United Kingdom

Standard Delivery (3–5 Days): £3.50 (FREE for orders over £35.00)

Next Business Day Delivery: £5.99 (FREE for orders over £100.00)

 Note: Next Day orders must be placed before our daily cutoff time.

European Union (EU)

Standard Shipping (6–7 Days): £9.99 (FREE for orders over £100.00)

 Express Shipping (1–3 Days): £13.99 (FREE for orders over £150.00)

International Shipping (Rest of World)

Includes Australia, Canada, USA, Ghana, and more.

Standard Shipping (6–7 Days): £14.99 (FREE for orders over £250.00)

Express Shipping (2–4 Days): £19.99 (FREE for orders over £250.00)

VAT & Tax Information

In accordance with UK tax regulations, children’s clothing is VAT exempt.
VAT is applied to accessories at the standard rate.

International Customs, Duties & Taxes

Important Notice for International Customers: All orders shipped outside of the United Kingdom may incur an additional import duties, custom fees, and local taxes imposed by the destination country.

These charges are not included in the item price or shipping cost at checkout. As the recipient, you are responsible for paying these charges directly to the carrier or local customs office to release your order from customs.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this to monitor your parcel's journey.

Delivery Delays

While we do our best to ensure timely delivery, we cannot be held responsible for delays caused by external factors such as customs clearance processes, carrier strikes, or extreme weather conditions.

Delivery Of Made-To-Measure 

Made-to-Measure dresses require 2-3 weeks for production.                                                          

Please note that orders for bespoke and personalised items cannot be cancelled once placed, as these items are made to your exact specifications. For this reason, we are unable to accept returns of Made-to-Measure items.

Returns & Refunds Policy

At Rehoboth Kidz, we hope you love your purchase. If something is not quite right, we are happy to offer a refund or exchange within 28 days of delivery, in accordance with our Terms and Conditions.

Return Eligibility

To be eligible for a return, items must be returned in their original condition:

• new and unused
• with original packaging
• with all tags attached

We kindly ask that all items are handled with care and returned in perfect condition.

Please note that bespoke, personalised, or made-to-order items are non-returnable, unless they arrive faulty or damaged. This is because they are created specifically for you and cannot be resold.

How to Request a Return

To request a return, please email returns@rehobothkidz.co.uk with your order details.

Once your return request has been reviewed and approved, we will provide the next steps and return instructions. Please do not send items back before contacting us, as returns sent without prior approval may not be accepted.